How do I return a purchased product?

We are the suppliers of premium imported office chairs. All our products are sourced from BIFMA certified companies abroad and we receive them in dismantled parts. Once these parts are assembled for delivery they cannot be dismantled again as restocking them again would consume three times more space than it took before to stock per chair, Hence we deduct 35% of the price per chair for keeping that chair with us. Transport cost till warehouse will be borne by clients

  1. 35% of the amount will be charged per chair.
  2. Transport cost till our warehouse will be borne by the client.

 

You can return an order by following these steps:

  • Create a Return Request

Just put a return request mail to us.

  • ‘Item to be Returned’ can be shipped through any transport

The item you wish to return has to be shipped by the client to our warehouse.

  • Replacement/Refund Initiated

In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is received.

Important:

– Please ensure that the correct and complete product is handed over within 3 days time.

– The product should also be in unused, undamaged and original condition.

– Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories.

– Return of Office Tables, Conference tables, or any other wooden furniture will not be done.