Matrix MB Chair
Frequently Asked Questions (FAQ)
Q1. What is the recommended time to continuously sit on this chair?
A: While many people use office chairs for up to 12 hours a day, it is not advisable to sit for long periods without breaks. It is recommended to stand up, stretch, or walk every 1–2 hours to maintain good posture and health.
Q2. What is the delivery time for the product?
A: For orders of less than 10 chairs, delivery usually takes 4 to 5 days. For bulk orders, please contact us directly to confirm the delivery timeline based on your location and quantity.
Q3. Does the chair come assembled?
A: No, the chair comes in a DIY (Do-It-Yourself) kit. It is easy to assemble, and we can provide a step-by-step video guide upon request.
Q4. What is the warranty period?
A: The standard warranty period is mentioned on each product page and typically ranges from 1 to 3 years depending on the model. The warranty covers manufacturing defects only.
Please note: Any breakage, spoilage, rusting, or wear and tear damage is **not covered under warranty**. However, all parts can be supplied at a minimal cost if replacement is needed.
Q5. What if the product gets damaged in transit?
A: The product will be delivered in a dismantled state, which ensures safe transportation. However, if any part is found damaged during transit, that specific part will be replaced **free of cost**. We do not dispatch faulty materials and expect customers to verify the issue clearly before requesting a replacement.
Aadarsh Jain (verified owner) –
I use this chair every day, and it’s been super comfortable.
Pritish (verified owner) –
Very comfortable and looks great in my office. Highly recommend!